Monday, July 24, 2017
Spinraza Thoughts So Far...
I know I said I was going to share some information about the new treatment, first ever treatment that is for persons living with SMA (Spinal Muscular Atrophy), like me! It is not available in Canada yet, but it is in the USA. My reservations about celebrating this treatment still stand because I have yet to confirm that the process is ethical. My heart goes out to the little ones who seem to be benefitting from Spinraza. Yet, I remain reserved. Not sure why, I just really need to know and understand more.
Cured In A Body With ALS
On that note, I want to share an inspiring video about a man named Dandy who lives with Amyotrophic Lateral Sclerosis (ALS). ALS is a cousin of SMA but to date as far as I know of, this disease attacks people in adulthood and tears down the entire body's muscles within 2-5 years. The coolest thing of all, inspite of the rapid progression of the ALS, Dandy considers himself already healed. Yes, his muscles do not work, he needs assistance breathing and eating with a G-tube, and assistance with all aspects of daily living. His speech is affected as well and as ALS rages on, unless a cure or miracle happen, he will lose all speech and eventually his physical life on earth. But he knows where his real hope comes from. Take a watch and see why Dandy considers himself healed, when the world would disagree. I want to add that I concur with this inspiring man's viewpoint.
Wednesday, July 19, 2017
Today, I learned about a new first ever, actual treatment for people with Spinal Muscular Atrophy called Spinraza. Having no clue about this incredible news, I never dreamed I would live to see the day that there would be any helpful treatments. Never been concerned about being cured or helped my self, but
|Me, Anita 1967.|
As I research this new treatment, trying to answer a question a researcher asked me on the phone today: Would I be interested in trying the treatment if offered? I "met some inspiring folks of all ages on YouTube, fellow SMA'ers I like to say. I want to you guys to meet them too....
As soon as I know more, I will be posting more about this new treatment that was approved in the USA by the FDA in December 2016 and maybe soon in Canada (my homeland.)
Now meet just a few of the many wonderful people whom I am honoured to call fellow SMA'ers, my peers.
Meet My Fellow SMA'ers
More Wee Ones
Thursday, July 13, 2017
Check out one of my biggest heroes, Joni Eareckson Tada LIVE at 11am EST. She is celebrating fifty years of using a wheelchair! They are re-releasing her great bio pic called JONI! She plays herself and it is one of my most favourite movies ever! It is special because she plays herself at the time of her diving accident in 1967.
Meet Joni- click here to the Facebook page.
And click here to go to Joni and Friends.
Meet Joni- click here to the Facebook page.
And click here to go to Joni and Friends.
Thursday, June 22, 2017
Their channel not only helps to create awareness and understanding about every day life using a wheelchair and every day family life, but we get to enjoy the entire family having fun together. They make us smile and we are sure they will make you smile too!
Enjoy! And don't forget to Subscribe to their channel!
My Disability Story - Told By Lego People
Wheelchair Playground Challenge
Wheelchair Basketball Challenge
Wheelchair Mowing ?
Tuesday, June 20, 2017
For research purposes, I just made a video (down below) of how perfectly my "Old Faithful" Invacare Arrow." TT (True Trac), Gearless Brushless motors, with Power Tilt Seating (there is a 2GT sticker on the base-not sure what that means), can manoeuvre and stop perfectly and smoothly when going downhill.
Old Faithful definitely in need of new seating,
but motors and controls work great after all these years.
I don't have a video of the new one in motion, but see how smooth O.F. is!
Watch The Smooth Ride Below
Monday, June 12, 2017
You decades ago back when I was younger, A Family member worked Under a manager who has epilepsy. I remember because they express their fears and concerns Regarding Their manager having a seizure. What I remember the most was Being concerned That this person was being misunderstood. As someone who grew up with a physical disability, my number one goal always was education and awareness. It just seemed that maybe these employees would not be so afraid if they understood more about epilepsy. Most of all, what was best to help her if and when she had a seizure event.
Then years later I had a friend who had epilepsy since childhood. I didn't get to meet him until his 20s, he was friend's boyfriend. His situation was extremely unique, with other issues. Sadly after entering the hospital due to seizure issues, The day before he was about to come home, he passed away because of a blood clot to his lung.
And then there is the closest person in my heart, who battled convulsions when she was teeny. For some reason I always thought convulsions were different than seizures. Based on the research I did today, It appears they are pretty closely linked. Probably might be why they had an official seizure in their teen years. With no diagnosis of epilepsy to date.
There've been other friends would've had seizures, not that I've witnessed many, mostly the Petite Mal or Absent type
Why bring this topic up today?
Just today my husband watched a friend suddenly fall to our floor. This person has no history of epilepsy at all. He did not have any idea what was happening and it bothered him greatly because he didn't know what to do to help them. Thankfully it did not last more than a minute and it looks like our friend will be okay.
But, it was a wake up call for us, to heed the need for awareness for instances like this. Heaven forbid, it would happen again. To learn about,
what a seizure may be and what to do to best help the person at that moment, until medical attention can be obtained. Or even whether or not you should get medical attention.
And based today's research, it turns out, I need to learn more because I just discovered that what I took in a First Aid course decades ago, has invalid information. People who have seizures cannot choke on their tongue, Contrary to what we were talking first aid class.
A very good reason why It is important to keep up to date with First Aid. So first of all I want to share a couple of First Aid and Responder Care videos and then after, meet some folks that I have learned from, thanks to their YouTube Videos.....
Symptoms Of A Seizure And What To Do
Basic First Aid
Responding To Seizures: Comfort And First Aid
Epilepsy In Our Own Words
Seizure video comment response 1
Seizure video comment response 2
Sunday, June 11, 2017
Hi guys! Hope you are all having a great weekend! I just want to share this with anyone who wants to
|Illustration of me, by me :o), Anita Harris Berglund|
Click here to see a previous article about my personal experience hiring and managing my own care.
There are programs available in some countries that have such services to enable independent living. It is perfect for those of us who want to have a say in who enters our home to provide care and assistance and who do not mind carrying out the administrative aspects. In fact to be a self manager under the Ontario D/F program, the applicant must be able to recruit, hire, train and administrate their own employees.
Watch Below: Direct Funding - Ontario, Canada
were answered to with a paging system. Now it means possibly waiting because they work for all who require their assistance. It worked adequately early on. I was thankful to be able to live on my own. Only trouble, not all PCAs are kind, caring, respectful and compassionate. But if you needed a hand say to go to the washroom, and someone who may cause discomfort or uneasiness is working, you have to press through it or hold "it" in. And that isn't good for your body. Until the Ministry of Health developed Direct Funding, it was my only way to live alone.
There are people who have insurance settlements from accidents and such or plans that enable them to hire and manage their own care. In Canada we can receive tax credits/deductions for any funds used to hire someone to assist with daily living.
Then in many places as in Ontario, there are agencies that offer homecare assistance. You may not get to choose or even know who will be coming into your bedroom in the morning to help you up, but, it is better than being stuck in a hospital. We have met friends who had to live in a hospital for a year or two after rehabilitation from an injury or life altering illness, waiting for a wheelchair accessible apartment/home.
The Aging Population and Independent Living
Because of the Baby Boomer population, there is a high population of dear citizens who are entering stages of life when they require more physical assistance. Without assistance, it may be too dangerous or just physically impossible to live alone. Many of us have spouses and family/friends who lend a loving hand to enable aging and residing our home. However some do not and they want to live out their life in their own home and not a home for the aged.
What is Available for Me?
There're always dear little friends
who lend a hand!
My Mom just informed us that we apparently can call Red Cross to have volunteers come to shovel our snow for seniors. We will be calling to check on that service.
What If I Need Nursing Care?
If you require care that only can be administered by a medical facility than please follow your physician's care plan for you. However, if you are able to have you health issues managed at home, there are places where in home nurses are available. Depending on your preferences and needs. Personally, if I had healthcare needs such as medication administered or a wound cleaned and dressed, I would simply train my own PCAs to provide that care. However exercising discretion and wisdom to seek out medical professionals if my situation had no other choice.
If you have any questions please comment below or email us at firstname.lastname@example.org
Hope this was helpful :o)
Friday, June 9, 2017
Wednesday, May 31, 2017
Thursday, May 25, 2017
|To watch the video, click the image down below...|
After sharing the incredible ice storm of 2017th, Airway is impossible to ignore the footage that I've been able to capture over the last few years. My absolute favorite of course, are thunderstorms! The video posted below contains sound effects and all. There are couple surprises besides the thunder, so watch dollar way through and enjoy! Listening to thunder and rain, Is one of my favoritist of sounds!Watch Stormy Weather Below
There's more, but you will have to check out the video I made below. Did the best I could to capture the beauty of it all.
Wednesday, May 24, 2017
Tilting/Power seating chairs, mean great
comfort and even naps with a friend!
Last time I was excited to share that my new power wheelchair was in da house, ready for me to test out. At first, most of it felt wonderful. In fact, for A person with severe scoliosis, I actually felt like I was sitting up straighter than ever. That is a big deal, Considering The curve I have Is about 80° or more. Another wonderful Thing was I first noticed that my usually cramped up feet, Felt relaxed And painless Because the foot rest pedals or plates, Actually fit the length of my foot. Keep in mind I only have size 5 foot. Who knew all these years, my old clunker chair footrests Where is the source of my foot cramps, All because my toes hot off the end! So out of the gate, all was going really well with my new chair.
However, I call this the in process phase and the longer you sit in the chair, you can feel which areas need to be tweaked and adjusted. That includes parts that initially seemed perfect. Makes sense, the more you wear or try something, the more you can tell what is or isn't right.
For instance, The new headrest is more streamlined And cooler looking, than my old big cushy one. But, As I tried to watch a movie In the tilted position - My head began to hurt a bit and actually experienced some numbness. Not a big deal, Because I know That is something we will work out.
But glad to have discovered this fact.
So thankful they let me test all this out first. The people at Motion Specialty, are doing a great job making sure that everything works and fits my wonky body just right. It is why they use Demo model Parts first for me to try it out, so we can decide what fits best.
As you may already know, all of us folks who have "special needs," literally have special needs. In fact, no two humans, special needs or not, are unique. Our DNA is unique to each one of us, thanks to God's amazing design. (Psalm 139)
The Perfect Fit Matters
My husband used to be a mailman and he wore something called postman boots. If those boots did not fit him correctly, In all the right places, Then he would get very sore feet and really bad blisters.
I'm sure many of you ladies out there like to collect shoes, I once met someone who had over 200 pairs of shoes all organized in individual boxes, each pair having a photograph of those shoes on the box, to make sure she knew which pair was in which box. Don't know if she ever actually wore them more than once, if ever- But I'm guessing She made sure they fit her feet well before she bought them. Who wants to have sore feet!
All the more reason for us to make sure all fits perfectly, before we commit to anything specific such as the customized back or headrest type.
The Small things Matter A Lot!
Wanting to make sure my concerns were addressed, our great sales persons from, Motion Specialty brought in the fellow who is the sales person for the particular brand of Wheelchair I was getting.
I had assumed getting a new chair meant, having no choice about the joystick.
This is my new joystick - see how much the screen
and switches protrude
out in front of the actually driving knob."
The new ones, apparently due to popular demand, have what looks like smart phone screens sticking out in front of the actual joystick part. See the photos here comparing my old Mark iv with the new one.
|My old joystick- note the "knob" is close |
to the front, no obstructions.
Initially, my concern was smashing into a wall or doorframe by accident and not being able to get close to, or under table tops and counters, due to a high possible profile. Turned out the one that comes with my new one, may have the screen and knob in a not perfect layout (for me anyway), but, thankfully, the screen part is a lower profile than other models and makes I have seen.
If this one didn't work for me, the model below, with just a knob basically, was another option - and a set of switches would have been attached separately in another location. But a lot more expensive. Good to know there are options though.
The Process Is Almost Complete
So I have had to park the chair temporarily, because I asked for an adjustment to the back that only the tech person can undo, and now I lost my comfort zone. Silly me, for some reason, I thought it would work better. Not!
As well, we are waiting for the new back, headrest and my new ROHO Quadtro cushion. The parts I have been using are the demo parts. They did their job, we demo'd them, and know they will work. Makes sense to now wait for all those components to arrive, so they can be set up just for my body. Can't wait.
Another Small Thing That Matters
As I mentioned, I have severe scoliosis, that is a secondary part of my Spinal Muscular Atrophy type 3. Until the new chair came, for a year or more, I have been battling sitting up "straight." Always feeling like I need to be pulled this way or that, or have a sponge stuffed into my side to prop me up. Even trying a folded towel under one half of my cushion. Because of my "S" spine, the major part of my weight is put on my right hip/backside area, which means I need to be higher up on the right side. "T", our wonderful salesperson that we have known for a couple of decades, brought me a simple wedge of firm foam for under my cushion. What a difference! We do love and trust T! Thank you "T"for all you do for us - we love that great technician "M," too, he knows who he is :o)!
One More Butt...
Pardon the pun, but, for anyone who has the same seating issues as me, needing uneven support under their heiney, because of scoliosis. The ROHO Quadtro is great for this. It is divided into four quadrants and you can lean one way, to release air wherever you want (my husband thinks I am being funny- not that kind of air Craig!), by leaning and locking the dividing sections.
On A Financial Note About The Central Equipment Pool
- It Won't Be Mine
Updated May 27, 2017: I just wanted to add this Update To this portion of my article. It appears Was given inaccurate information. It is good news for those who receive chairs like mine through the central equipment pool program. So, If my need suddenly changed Or I passed away Very soon, Contrary to what I was originally told, The ADP program Or central equipment pool Program that is under our Ministry of health Division, Would Basically Check over the condition of the chair And then reimburse my husband A portion of The client Part. Therefore I assume, If is my chair is in perfect condition and basically brand-new, He would receive Pretty much The entire client portion back, If I were to check out :o) Hope that all makes sense. I am leaving the original Article, But this update contains the corrected Information.
And one more thing that some may want to know. In fact, we know some friends who do not know this. So awareness is a good thing.
Legally, this chair isn't mine and most likely may never be. You see there is quite a process when getting customized, Power seating wheelchairs. First of all, In Ontario, a wheelchair like mine that requires special seating, the whole tilting back seat thing, means instead of it actually belonging to me once the client portion and government portion is paid for, like my older, regular power chairs would be...The special power seating chairs, belong to the government. Yes, The government pays for seventy five percent Of the wheelchair cost. Excluding Batteries Which are $600. I am blessed Living in a province/Country that even has funding programs for mobility aids. But, It is kind of funny how they pay for most of the wheelchair, but no Portion of the batteries required to make it work! As well as options like foam filled tires (avoiding holes in pneumatic ones), another $500 for that with no portion covered. Good to know, if funding is a concern. We needed to cut any non-essentials, so the tires went back to air only. In the end, I do get to use the foam filled/no flats. A relief for me.
There are some other quirky areas regarding funding, That I don't want to get into. And in no way, am I complaining because I am thankful- we know in countries like Peru, they do not have the government programs we do, to be able to get a new wheelchair. I just wanted to share this so others who live here, could know.
So, If I Died...
So this is why I am telling you this, once we pay what is called the client portion of the wheelchair, In my case It will be about $4900.00...If I went to Heaven, the next day, My husband would not be able to get any of the money back, or even sell the wheelchair. Why, you ask? Because I never will be able to keep it. And I believe this is why, power seating is a lot more expensive than regular power chairs, Like the kind I used to have. So a central equipment pool was created, by our Ontario government, so that very expensive seating needs can be covered by basically the usual 75%. But, in the event that the client passes away, the chair would go back into the pool for someone else to use who needs it in the future. It would be refurbished and customized for the next user. TEchnically, even the chair I just received, could very well have parts like the base motor section, that was used before. It all looks new to me. But it is a possibility.
I know that sounds confusing and when you think about it, it doesn't quite make sense. But that is how it works, and we accept it, whether it makes sense or not because unless we had mega funds, we have no other way to obtain the seating we require. Which still leaves me thankful to even have this option available.
In the case of my 12 year old power Tilt wheel chair, I do get to keep it as a spare, because it is so old And not worth it to refurbish for someone else. Mind you, for someone in a place like Peru, This old clunker would be of real benefit!
Life Expectancy May Be a Factor
Okay, This might help explain the Equipment pool program. From experience I know many of us who live with physical disabilities, that do not have an average life expectancy or even have rapidly changing physical needs due to the progressive changes caused by something like a motor neuron disorder/disease. Which means we may require new chairs and equipment far more often, than those who have say, a spinal cord injury that leaves them with possibly, a more physically stable body and therefore not requiring changes and upgrades to seating and such.
And those of us who require, (in many cases, not all), specialized, custom, power seating -have a progressive physical changes. Which means, What works this year or month, not in a year or so. Meaning seating needs to be upgraded or changed often to accommodate a changing body.
Even myself, within my fifty plus years, my seating needs are completely different from day one.
So therefore, If the government let all of us keep the chairs they pay 75% for, The demand For funding, For new wheelchairs Could incur Far more cost If they didn't have Returned chairs that they could refurbish. Personally, I think all the covered equipment should be treated in the same manner and treat it like a leasing system, But then, if say I died, my husband could get a portion back - depending on how old the chair is. Just a thought :o)
Thursday, May 4, 2017
:o) My very first four -wheeled
Perhaps because I don't walk/drive around town like I once did, my oldest power chair ever, has served me well and even still works.
But, it isn't just about the motors still working, as I have come to learn the hard way. Because I have severe scoliosis (about an 80 degree curve), living with a very unique spine that looks like
the letter "S"in an x-ray. The back portion of my chair (Meaning, the back of the chair designed to support me in all those right places, like a good bra is supposed to, ha ha.) literally, has begun falling apart. I just improvised, filling in the gaps and adjusting the foam inserts. No clue as to how deleterious the lack of proper support could be. Last year my physician confirmed, what I had suspected, that curvature in my spine has worsened. Not something you want to have happen.
|My first manual wheelchair|
Proper supportive seating and cushions are really critical for anyone who sits for a living. In fact, persons unable to have proper seating in their wheelchair and even folks who sit in an office chair all day long - can end up developing a secondary disability, like scoliosis or other spine and skeletal, even skin issues. So please take how you sit seriously!
For me, improvising extra foam inserts here and there, always feeling uncomfortable and struggling with increased aches meant, time to get a new chair. Besides, the whole system more than doubled its life expectancy (our government permits us to get 75% coverage for a new chair every five years.), may be a bit noisier, but they're still doing what they're supposed to.
|My second Manual Wheelchair|
And a testimony To Invacare's great Customer Service and to the "Arrow/Storm" series power wheelchair. Needless to say, there was no question, this was the brand and model, to stick with. (No, In no way Is Invacare's sponsoring any of this - This is not a product placement plug- just A testimony from happy customer)
A Brief History Of Power
My first manual chair was used back in the early/mid 70s. Once the Spinal Muscular Atrophy weakened my upper body, pushing those rims down long hallways and outdoors became too difficult and eventually, impossible. My first power chair was this one, about grade eleven.
And I'm pretty sure that Invacare made this one. As far as I am concerned, it has been the only brand of power chair I have ever used. I apologize if they didn't exist until later, Then I have that
wrong. The blue one below is the third chair, the one that is either the one that was the lemon or, it is the one that replaced the lemon, thanks to Invacare's great customer.
|Love my dear Grandpa and here is |
Power chair number 2
|My third power chair- no tilt seating. I Love Randi and I love the colour of that old chair.|
|Sorry for the fashion offence. |
I was in transition. This was fitting #1
After fitting number one here, we tried out one back style for support but it wasn't for me. Yesterday I got to try a new back for my wonky spine and yay, so far I have never felt more supported than ever before. For someone with a large "S" curve, I feel like I am sitting straight, almost. It is so great!
To be sure, the wonderful vendor Motion Specialty, is letting me test it out. Makes sense because you can't really know a seating method until you try it for more than a day.
Wanted to share the great news! Any questions on new chairs or seating? Feel free to write them below or email email@example.com.
|Testing the first back. A great concept but not for me.|
|Detail pics of my new chair!|
Tuesday, April 4, 2017
Just yesterday Craig my husband, decided to go talk to some experts about spokes. As you can see it in the last entry about these wheels, he does have a handful of spokes that the manufacturer, Sunrise medical provided. (click here to see the details) . It was then Craig received a letter we assume that came
|These are the wheels that came with his new quickie wheelchair. The spokes do not press against each other. Unfortunately these wheels don't have motors, so as Nice as they look-they're in a closet for emergency backup.|
So Craig spoke, pardon the pun, to a bicycle shop yesterday. Initially since his wheels are no longer under warranty, we were hoping they could replace another
They really are great wheels when
we don't have to worry about broken spokes.
However, he was able to get good advice from this spoke expert. He informed Craig that the spokes he had were not good quality- that they were made in China. Apparently the best spokes come from Switzerland.
As well, this fellow and the motorcycle shop he stopped into next, (a biker who also is a spoke expert) also agreed about spokes origin and quality and about Switzerland.
And, he too agreed that it was the torque on the wheels from the motors, made by Yamaha, helping to cause the breakages. That is just one other reason. In our opinion (and we will keep investigating), the whole overlapping, with bending pressure and yes, maybe the quality are the main reasons he has had issues with spokes since month one.
Oh and yes, I forgot to mention, since the last spoke post, whena couple were replaced, three more broken spokes! And yes, as we shared a long time ago, the same spokes in the same general area and that same outer row, keep breaking- only 2-3, never more.
Just go see this blog for that whole explanation (click here). We believe that even if Switzerland's spokes are as strong as what, titanium? That spokes from China would be fine perhaps, if the design/ layout was better. If it was quality, then why doesn't any other spokes break?
It is just been so frustrating that the company that makes the wheels doesn't see the design flaw or at least talk to Craig about it. It only makes sense that the problem is the way the spokes are laced. That outer row in most of the spokes, are pressing too hard on the intersecting spoke. Okay, I will stop analyzing the spokes.
Craig's Change of Heart
Again, if you have been following this saga, you will know that Craig and I have agreed to disagree on recommending these wheels. No doubt, we both concur that when the spokes are intact, they're wonderful for Craig's shoulders and mobility. They are a wonderful assistive device. He can even get up hills that he couldn't before. So of course we would recommend them wholeheartedly, Power assist wheels for anyone in need of them.
But, since Craig has patiently waited and endured this repetitive problem with no contact since last year (other than the recent letter"Cutting him off" spoke replacement last month) to try to resolve the problem, even he can now no longer recommend the Xtender wheels with a clear conscience, to anyone, at this point. Of course, if the company would address the actual issue, making the proper changes to help the spoke layout work better and perhaps even provide the strongest spokes possible if that is part of the reason, then he would happily change his mind.
Not to mention acknowledging that even though they told him, he is the only one to have ongoing spoke breakage, he is not. Why must they say that when it is not the case? Disappointing.
Wanting my husband to get better care from the manufacturer, I do what I do, which is writing letters, documenting information by keeping blogs and making videos - in attempt to provide information to the people having similar problems (as one YouTube Commenter told us), researching specific products and issues, as well as, being a resource, providing information for the company to help them improve their products and yes, ultimately to help my husband to hopefully have the best experience he can with their product.
Below I'm attaching a letter that I'm sending to wherever I can find addresses for Sunrise, as one last attempt at trying to get the company to listen and at least consider making the needed changes so that the wheels will be all that they were meant to be and to hopefully at least take Craig's experience seriously.
He keeps getting told that spokes break and they need to be replaced. But they keep forgetting, that spokes even breaking since month number one, not just in one pair of wheels, but in all three - is not wear and tear.
What do you do for a customer who buys a product that obviously has some issue in part of it's design based on what is happening all along, but then later after the warranties over, they tell you basically, sorry, you are on your own. What are we to do? This is the best I can come up with.
Enough venting. Thanks for stopping by. Hope this helps someone.
The letter I'm sending is attached below. Many of the sites need the letter to be under 500 characters, so I'm sending it through this method. Feel free to read it if you want. Obviously our experience has been a very public one, hoping to help others as well as the company.
Have a great day!
Hello. I am not sure where to go, so I am planning on sharing this letter with blog/video links to my husband's ongoing troubles with Quickie Xtender wheels from Sunrise Medical, to wherever I can find a contact, who hopefully can provide answers. We have known what Sunrise's mission and values are as read here: http://www.sunrisemedical.ca/about-sunrise/mission-values
We live in Canada and have appeared to have exasperated our Sunrise Medical division because in the end, my husband was not treated the way this site states.
Leary about contacting our country's division, based on the not so great overall experience we had when being contacted last year by their representative and how it has concluded, I am trying everywhere I can. (Please know our vendor has done the best they can- it is out of their hands) In fact, it took a lot to finally get that someone from Sunrise Canada to reach us last year.
I am hoping and praying that there is someone, somewhere at Quickie or Sunrise somewhere, who can contact us about the bittersweet experience my husband has had regarding his Xtender wheels and help my husband instead of Canada's Sunrise putting a proverbially bandaid on a big wound - by just sending and now- no longer sending, replacement spokes. If this is not the place to send this, then please pass this on to anyone who may help.
Yes, his wheels are no longer under warranty, but since month one, he has never been without the broken spoke issue. A very specific issue. Of course we are aware that spokes and such wear and we must cover the cost, but what about if the trouble was never dealt with at all - other than sending some spare spokes (that just keep breaking). Now leaving him with no solutions at all and now not even spoke replacement coverage. What is the story?....
We know why they are breaking, but nothing has ever been listened to or changed to correct the problem. Now having Sunrise recently send a letter to him via our vendor, with no concern for this never ending issue, inform him, that they will no longer provide the spoke replacements and offering no answers or solutions to the very original problem that began from basically month one, he can no longer, with a clear conscience, recommend these wheels. Personally, it is as if they just sent a package of spokes to appease him, and after enough time lapsed, they ceased all "care" for his situation. Maybe not true, but that is how it feels after all this time.
Here are more details about all that has happened from the beginning: http://walkingwayoverrated.blogspot.ca/2017/03/quickieyamaha-xtender-power-assist.html
We documented everything and later trusted they would fix the reason. It has never been his fault so why has he been stuck with a product that just does not work right - but could if the company would see what is really happening and correct it?
Why did Sunrise replace his wheels three times in the beginning (only after we publicly shared information ) and then return the second set, with no changes to stop the ongoing problem? It was never the motors, it has always been the spokes. The outer row of spokes to be specific. NO OTHER ONES ever break! We covered all that in our videos and blogs to help them see.
As stated in the collection of blogs and videos we made to initially document, what was happening- we were hoping to record the sounds and details to make information available to Sunrise and Quickie to hopefully help solve the problem, the issue has not been satisfactorily dealt with.
Why is Sunrise not providing the best spoke layout possible or redesigning the layout so the out spokes are no longer bending where they intersect? Why isn't Sunrise getting the best quality spokes from Switzerland instead of China. Desperate to seek out experts on spokes, now that he is no longer under warranty- he consulted with two spoke experts not our dealer. Both men told him that the spokes he has are made in China and are substandard to the best kind, made in Switzerland. They can not help my husband anyway because of the hub on his wheels.
But it was an eye opener to confirm what we already feared. Not just a spoke layout that needs to be redesigned to help avoid so much breakage, but spokes (like our dealer said a year or so ago, the spokes just kept breaking)
So without changing the spoke quality and the way they are laced/installed - replacing spokes or not, does not solve the problem anyway.
Final note: We do not understand why my husband was told that no one else has had breaking spoke issues from basically day one, when that is not true. We were told by a technician that he is not the only person with this issue. As well, on one of our videos on YouTube about the issue we were told by an Xtender customer that their wheels were replaced because of the spokes! Clearly he is not the only one with this issue.
And the reasons make sense!
Things have not improved and the spoke design/layout and or quality remains unchanged.
I am sorry, but I am disheartened by what appears to be a lack of concern for my for my husband's wheels. He deserves to be taken care of like the rep told us he would be last year. Not to mention, I too trusted that Sunrise would take care of him...
Thank you for your time.